Terms of service

These terms are between Vielendark s. r. o., the operator of Popfinch, and the business that opens an account. Popfinch is offered to businesses and other organisations only. It is not offered to consumers, and an account opened by somebody acting outside a trade or profession is outside what this agreement covers.

The person who opens the account confirms they are authorised to accept these terms on behalf of that business. Everything the account does is done by the business, whichever member of it clicked.

In these terms, “you” is that business, “we” is Vielendark, “the service” is Popfinch, and “your visitors” are the people who load a website on which you have installed it.

Popfinch lets you design widgets — popups, banners, inline forms — and serve them on websites you control by adding one script tag. The dashboard is where they are designed. The script decides which of your live widgets to show a given visitor, according to rules you set.

Nothing publishes itself. A widget is a draft until a person in your account sets it live, and that includes anything written by the AI designer or created through the API: an agent with a token can create and edit drafts and cannot publish one. Publishing is a human decision on your side, every time.

We may change how the service works, add features and remove ones nobody uses. Where a change would break something you rely on, we will tell you before it happens rather than after.

An account is an organisation. People are added to it as owners, editors or viewers, and a person can also be given access to one project without belonging to the organisation at all. Those roles are enforced by the database, not merely by hiding buttons.

You are responsible for keeping credentials and API tokens safe, and for everything done under your account, including by people you invited. Tell us promptly if you believe somebody has access who should not. An API token carries the access of the person who created it; treat one like a password.

Each Popfinch subscription is for one organisation. An organisation is the legal entity buying the subscription together with the websites, brands and business units that entity owns or directly controls. Employees and contractors may access the account only for work they do on that organisation's behalf.

A subscription may not be shared with, sublicensed to, resold to or used for unrelated legal entities, customers or other third parties. Agencies, freelancers and service providers may not use one subscription to operate Popfinch on websites belonging to several independent clients. Each independent client or organisation needs its own subscription unless we agree otherwise in writing.

The Business plan removes the stated product limits only for that one organisation. It does not make AI generation unlimited and does not permit abusive, automated or technically excessive use that materially affects the service's availability, security or performance for other customers.

We may ask for reasonable information showing that connected websites and domains belong to the same organisation. If one subscription is used for unrelated organisations, we may ask you to buy the required subscriptions and, after reasonable notice, restrict affected websites or suspend the account. We may act without notice where necessary to protect the service or other customers.

Everything you put into Popfinch stays yours: your text, your images, your design, your custom code and every lead you collect. We take no ownership of any of it.

We need one narrow permission to run the service at all: to store your content, copy it between our systems and our subprocessors, and transmit it to your visitors' browsers when your widget is shown. That permission exists for that purpose and stops when you delete the content or close the account. We do not use your content or your visitors' data to train anything, and we do not sell it.

Images you upload are stored in a public bucket and served by URL. Anyone holding that URL can fetch the image, whether or not the widget using it is live. Do not upload anything through Popfinch that you would not be willing to have fetched by a stranger who guessed the address.

Popfinch lets a widget carry your own HTML, CSS and JavaScript. That code runs on your website, in your visitors' browsers, under your name and your domain. It is your code and your responsibility, including for what it collects and what it breaks.

Widgets render inside a Shadow DOM. That is an isolation boundary for styling — it stops your page's stylesheet and the widget's from fighting. It is not a security sandbox, and it does not limit what your own script can reach on the page.

The acceptable use policy is part of these terms and is published separately so it can be read on its own. In short: install the script only on sites you control, ask only for data you have a lawful basis to collect, do not impersonate anybody, do not phish, do not serve malware, and do not attack the ingest endpoints.

An account doing any of those can have a widget taken down or the account suspended. Where we do that, we say which content and which rule, and you can reply and ask for the decision to be looked at again by a person. Where the law requires a takedown without prior notice, notice follows as soon as it is allowed.

Each plan states how many websites and widgets it includes. A stated numerical limit is enforced in the product, not merely described. Exceeding one stops the next thing being created; it never deletes something you already have. Paid plans do not meter views or leads.

AI design is subject to a monthly fair-use allowance because each generation carries a third-party cost. Reaching that allowance pauses only new AI generations until it resets or we agree a larger allowance; the editor, exports and live widgets continue to work.

Payment is taken by Stripe. You are buying from Vielendark, and Stripe processes the payment: card details are entered on Stripe's own page, never on ours, and we neither see nor store a card number. Cards, invoices and cancelling are managed on Stripe's screen, reached from your account.

A subscription runs monthly until you cancel it. Cancelling takes effect at the end of the period already paid for, and the account then keeps the free plan's limits rather than being closed. Nothing you have already collected is deleted by a downgrade.

Prices are stated without VAT, and the tax is added at checkout where it applies. Vielendark is registered for VAT in Slovakia, so: a business elsewhere in the European Union that gives a valid VAT number is invoiced without Slovak VAT and accounts for it under the reverse charge; a customer in Slovakia is invoiced with Slovak VAT; a person, rather than a business, elsewhere in the European Union is invoiced with VAT; a customer outside the European Union is invoiced without it. Which applies is decided by the billing country and VAT number you enter, so keep them right — the total is shown before you pay, and the invoice states the rate and the reason for it.

To be settled. Calculated automatically at checkout from the billing country and VAT number, and the VAT number is checked against the European Commission's register rather than taken on trust. One question is still open with our accountant and affects only people, not businesses, outside Slovakia and inside the European Union: whether their VAT is accounted for through the one-stop shop at their own country's rate or at the Slovak rate under the small cross-border threshold. It changes the rate on those invoices, and nothing else on this page.

No existing account is ever charged without being told first, and a price change applies from the following period rather than the current one.

The service is provided as it is. We make no availability guarantee, offer no service credits and promise no response time, because none of those has been measured over a period long enough to promise. What has been measured is published in the security overview, as measurements rather than commitments.

Support is by email to the address in these terms. There is no telephone line and no ticketing system.

Your widgets are served from a cached script. If the dashboard is unavailable, widgets already live keep being served; you cannot change them until it is back.

Each side may see information from the other that is not public: your leads and configuration on our side, and details of how the service works on yours. Each side keeps that information to itself, uses it only to perform this agreement, and may disclose it where the law requires — telling the other side first, unless it is forbidden to.

This does not cover anything that is already public, that either side already had, or that either side works out independently.

The service, its code, its interface and its documentation belong to us. You get the right to use it while this agreement is running, and nothing more: no right to copy it, resell access to it as your own product, or take it apart to build a competing one.

Popfinch runs on other people's infrastructure and can send leads to services you choose. The ones we rely on are named in the subprocessor list. The ones you switch on — an email marketing account, a webhook to your own systems — are yours: your contract with them, your responsibility for what happens to data once it arrives.

The AI designer sends what you type, a summary of the widget and any screenshot you attach to Anthropic. It is described in the AI feature notice and is optional.

You can stop at any time: delete a project, delete your account, or simply remove the script tag from your website, after which Popfinch loads nothing at all.

We can end this agreement with 30 days' notice, or immediately where the acceptable use policy is being broken. Either way you can export your data first, and the export and termination policy says exactly what you get and how long anything survives in backups.

The sections on confidentiality, intellectual property and liability outlive the agreement. Nothing else does.

Neither side limits its liability for death or personal injury caused by negligence, or for fraud, because neither side may.

Beyond that, and to the extent the law allows: neither side is liable to the other for indirect or consequential loss, for loss of profit, revenue, goodwill or anticipated savings, or for loss or corruption of data that the other side could have avoided by keeping its own copy. That last one is why the export button exists and why these terms keep pointing at it.

Each side's total liability under this agreement, for all claims taken together in any twelve-month period, is limited to the fees paid by the customer for the service in the twelve months before the claim arose. Where nothing has been paid — a free plan, or a pilot — that figure is one hundred euros.

You are responsible for what you publish through Popfinch: the content of your widgets, the custom code you write, and having a lawful basis for the data you collect. If a third party brings a claim against Vielendark because of any of those, you cover the cost of dealing with it. There is no indemnity in the other direction beyond the liability above.

To be settled. Drafted by the operator, not settled by a lawyer. The twelve-month cap and the hundred-euro floor for unpaid accounts are the conventional shape for software sold at this price; they are written here so a lawyer has something to strike out rather than a blank page, and so that a customer reading this knows roughly where the line sits. Neither number has been advised on.

Export your leads regularly. The CSV button exists for exactly that, and no backup arrangement replaces a copy you hold yourself.

Every document has a version and an effective date. When a version changes materially, account owners are told by email, and the people in the account are asked to accept the new version the next time they sign in. The dashboard waits until they do; widgets already live keep running on your website while they read.

What was accepted, by whom, when, and a fingerprint of the exact text is recorded and visible to you on the Team screen. A correction is a new version, never a quiet edit to an old one.

This agreement is governed by the law of the Slovak Republic, and the courts of the Slovak Republic have jurisdiction over any dispute arising from it. Nothing in this clause takes away a right you have under the law of the country you are established in that cannot be taken away by agreement.

There is no minimum commitment. A subscription runs month to month and cancelling takes effect at the end of the period already paid for.

To be settled. Drafted by the operator, not settled by a lawyer. Slovak law and Slovak courts follow from where Vielendark is established, which is a fact; whether that is the right choice against a customer established elsewhere is a question for advice.